The New Harlequin.com is Coming!

by Patty Anasco, Senior Manager for Customer Experience

After months of research, reading your comments and looking at how you, our customers, buy books, we’re happy to announce that a new mobile-friendly Harlequin.com is launching next week!

Not only is it lighter and easier to navigate, we have fantastic new features to help you with your book buying!

Eleanor Elliott, our Senior Director of Digital Capabilities, has created a quick walkthrough of the new and improved Harlequin.com:

Here are some highlights:

  1. Let’s start with one of our biggest updates: our navigation!

    We’ve streamlined our menu so you can access New Releases, Discover and all our other listing pages quicker.
  2. You can now discover new genres and miniseries through our new listing pages!
  3. You can also discover new authors via our new Author Listings!
  4. All our listing pages now contain filters and Add to Cart/Wishlist buttons to make your book buying easier. This means, even if you’re in the Harlequin Presents page or your favourite Author’s bio page, you will be able to add books to cart and filter by format, genre and miniseries!
  5. We’re also launching our new Discover page with content that will help you choose your next favourite read!
  6. We’ve now added search and filters on your bookshelf!

There are so much more surprises in store for our loyal readers so please keep coming back to Harlequin.com and peruse at your leisure in the next few weeks!

As always, let us know your thoughts in the comments below. We’d love to hear from you!

—–

Patty Anasco is Harlequin’s Senior Manager for Customer Experience. She is a romance re-reader and a lifelong Harlequin fan.

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Comments ( 17 )
  1. Marcie R
    October 5, 2017 at 4:49 pm
    Reply

    Do any of these changes affect the Community boards? It would be nice if the ‘unread posts’ would actually take you to the newest post (or last read) instead of it being a notification feature.
    Thank you.

    • PATTY
      October 10, 2017 at 10:17 am
      Reply

      Hi Marcie!
      There won’t be any changes to Community at this point outside of look and feel. But I’ll add your request to our list of to-dos moving forward!

  2. Alicia Carley
    October 5, 2017 at 8:01 pm
    Reply

    I get frustrated when the book that I want is only offered in eBook format. I do not like to read books on a screen.

    • Tina
      October 6, 2017 at 12:10 am
      Reply

      I know I prefer to read books in print.

  3. Tina
    October 6, 2017 at 12:11 am
    Reply

    Will these website changes impact the rewards program or the points we have so far?

    • PATTY
      October 10, 2017 at 10:19 am
      Reply

      Thanks for your question, Tina. No, this redesign will not affect your reward points or how we structure them.

  4. Pat
    October 6, 2017 at 7:27 am
    Reply

    I agree with Alicia & Tina, I like print books. Would like to see an app where you can choose print books only. Also, would like to be able to click on the book title, not the author, to see upcoming books. I am disappointed that you are discontinuing the Shoppers Guide and the Western Romance books. It seems that you are making a lot of changes that are not customer friendly.

  5. Teri
    October 6, 2017 at 8:04 pm
    Reply

    I’m excited to read about your new features! Have been waiting for search and filters in my Bookshelf!

  6. Marci
    October 7, 2017 at 6:18 am
    Reply

    Hopefully, we’ll be able to sort My Bookshelf by Author with the new changes. Also, hope this means the Avon books and ebooks will upload faster. It’d be great to see the book covers for those Avon books.

    • PATTY
      October 10, 2017 at 10:18 am
      Reply

      Hi Marci! You will be able to filter by author, so yay!

  7. Chelsea
    October 9, 2017 at 12:32 am
    Reply

    I always prefer to read print books rather than eBooks and frequently end up putting off reading eBooks from my TBR List in favor of the print books I have.

  8. Tara Brown
    October 12, 2017 at 7:22 pm
    Reply

    Super exciting! Thanks for all your hard work! 🙂

  9. Betty Osborn
    October 13, 2017 at 12:53 pm
    Reply

    Is there anyway a list of books/authors that I have already purchased can be kept in your system? If you have one I am not aware of it. I find when covers have been updated I have ordered a book I have already read. Please advise. When I order I usually order 10-12 books at a time. I prefer to read in hand rather than on e book. Some of your books only come in this setting. Do they ever go into print?

  10. Peggy
    October 13, 2017 at 8:28 pm
    Reply

    I’ve tried to navigate the site today. It is AWFUL. Extremely slow, so slow that after you put a book in your cart it takes 30-60 seconds to even acknowledge you’ve done so. Also slow responding to clicks. Many extra steps to access the usual info. Sometimes, you never get to the page you have clicked on, for instance your cart. I hate that the default filter is set for ebooks and I have to jump through all these extra hoops just to order print books! I understand that these changes may be an improvement for people using smart phones, but the navigation is the pits for those of us using computers. I was attempting to purchase books today. It took me a lot longer than normal. It’s a good rule of business not to make it harder for people to purchase your merchandise! And one last point, without any explanation, Harlequin has now re-labeled what should be the Nov books to Oct, Oct to Sept, etc. I keep lists of books purchased by their publishing month. I had to look very carefully to make sure I was not double-buying books today! If Harlequin is going to re-label books by their publishing month, the least you could do is give us warning…

    • Peggy
      October 16, 2017 at 11:22 pm
      Reply

      The speed for clicks and add to cart acknowledgement seems to be improving. On Friday, it took 30 seconds for every single click and close to 1 minute to acknowledge items added to cart. Today, both are processing in seconds. But adding to the cart from the book description page does not appear to be working at all. Harlequin, please fix this! It was nicer when the entire book description could be accessed from the “list” option. Now, I have to click to see more, then when I try to add from the complete description page, it does not work!

  11. Pat
    October 16, 2017 at 1:55 pm
    Reply

    On the upcoming books page, why do you have the option to click on the author’s name instead of the book title? I’m looking for books not authors. This very time consuming when you are checking out new books. You’ve quit printing the shopping guide and this is one of the most time consuming pages I’ve ever used.

    The most time consuming page is the author page. Why do you have the author’s picture above their name on the look up page? If you go to their personal page you can see their picture. I’ve been buying books for 50+ years and have never bought a book because of the author’s picture. There are 281 authors on the letter “S” so by the time you get to your author’s name starting with S, you’ve forgotten who you were looking for.
    Please remember some of us still use our desk top computers to use your site. I’m not sure I have enough battery power to use my Iphone or Ipad to find what
    I’m looking for since it takes so long. Please keep us in mind when you’re making changes.

    ipad

  12. Brenda
    November 2, 2017 at 1:18 pm
    Reply

    I agree with Pat and Peggy. I don’t like the author site either. The old way was much simpler. It is hard to find books now. I buy 30+ Ebooks a month and it is really difficult.

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